SiteUptime Frequently Asked Questions

Knowledgebase Home Knowledgebase Home Search the Knowledgebase Browse by Category [Advanced Search] -- Select Category -- Billing Sales Support     - Advanced Plan     - Free Plan     - Premium Plan     - Pro Plan     - Standard Plan System Status Page Advanced Search * Query:   Categories: -- All Categories -- Billing Sales Support     - Advanced Plan     - Free Plan     - Premium Plan     - Pro Plan     - Standard Plan System Status Page   Rated: Show All Ratings Very Unhelpful Unhelpful Helpful Very Helpful Search Results for "" (Page 4 of 4)     «« | Prev | 1 | 2 | 3 | 4 | Next | »» How can I cancel my account? To cancel your account please send an e-mail to support@siteuptime.com with your request. Please be sure to email from the log-in email address for your account. What timezone is used for alerts and reports? The timezone used in the alerts and reports is based on the timezone you specify in your account profile. The timezone is based on the Pacific Time Zone (Los Angeles for example) and you can selec ... How can I exclude your visits from Google analytics or other statistics programs? You may white list our user agent(s) Siteuptime and Siteuptime.com and this will exclude the visits of our monitoring bots from your analytics program. I got an alert that my site was down but when I checked it was up? The most common cause for such an anomaly would be a network type issue. When you check the failure logs you will likely see errors like "cannot connect", "unable to connect", and similar. So we w ... Does SiteUptime offer a webhook feature? Yes. Visit our Webhook page for more information on using this feature. What location codes should I use for the API? Code Check Location sf United States, San Francisco da United States, Dallas ny United States, New York to Canada, Toronto ln United Kingdom, London s ... How is the average response time measured? The Average Response Time (per day for example) is an average of the individual response times measured during that day. So each time we check your web site (or URL) we record the time it takes ... I want to remove an outage from my reports, is this possible? Yes, just let us know the time and the date of the outage and we will remove it. How long does the API session key last? Each API session key lasts 30 minutes before a new authorization key is required. You can find out more about our API here: http://www.siteuptime.com/api.php Can I monitor a custom port? Yes, both our paid plans, offer this feature. From your control panel, click on "My Monitors" and then "Add". Under the service field select "Custom Port" and enter the port number in the space pr ... How do I update my credit card? This will depend on which of our payment processors you are currently using and if you are under our older plans or newer plans. Please log-in to your account with us and got to My Account -> Bill ... (Page 4 of 4)     «« | Prev | 1 | 2 | 3 | 4 | Next | »»