SiteUptime Frequently Asked Questions

Knowledgebase Home Knowledgebase Home Search the Knowledgebase Browse by Category [Advanced Search] -- Select Category -- Billing Sales Support     - Advanced Plan     - Free Plan     - Premium Plan     - Pro Plan     - Standard Plan System Status Page Knowledgebase Home > Billing How do I update my credit card? Would you like to... Print this page Email this page Post a comment Subscribe me Add to favorites User Opinions 40% 60% (15 votes) How would you rate this answer? Helpful Not helpful Help us improve. Why was this unhelpful? Thank you for rating this answer. This will depend on which of our payment processors you are currently using and if you are under our older plans or newer plans. Please log-in to your account with us and got to My Account -> Billing History. For our newer plans (Basic, Standard, and Pro), the first sentence on the page should include a link to update your credit card. You may also go to My Account -> Edit Payment Type -> Add Payment Method. In either case, please be sure to make the new credit card the default payment method. If your account is not past due then no further steps are needed. If your account is past due, then go to My Account -> Upgrade. Here you can choose the same plan as before and click Create Subscription. This last step is necessary to process payment using the updated credit card for past due accounts. For our older plans (Premium and Advanced), click the link in the second paragraph that says "replace an existing or canceled subscription." You can submit the new payment details on the following pages. Please use this option instead of "update your credit card" for the easiest solution. If you have any questions or problems please feel free to contact support@siteuptime.com or use the help widget on the bottom left if this page. Related Questions No related questions were found. Attachments No attachments were found.