SiteUptime Frequently Asked Questions

Knowledgebase Home > Support > Free Plan Knowledgebase Home Search the Knowledgebase Browse by Category [Advanced Search] -- Select Category -- Billing Sales Support     - Advanced Plan     - Free Plan     - Premium Plan     - Pro Plan     - Standard Plan System Status Page View Questions by Category There are no sub categories Free Plan (Page 1 of 2)     «« |  Prev | 1 | 2 | Next | »» There were 25 questions found in this category: Can I disable my monitoring for a short period of time? Yes. In your control panel, click on "My Monitors" and "Edit" for the monitor you wish to stop and then uncheck the "Active" checkbox. To re-activate, simply recheck the checkbox. You may also set up a recurring "blackout" or maintenance period if needed. Can I have more then one free plan? No, we only allow one free plan per person or company. Any violations of this will result in deletion of all accounts without warning. To monitor multiple websites we require a paid account. Can I test your SMS network to make sure I can receive SMS alerts? Yes, please visit http://www.siteuptime.com/test_sms.php Do you offer a way to display my uptime on my web site? In addition to the your public reports page, we also offer the ability to add a small icon to your web site which will display your uptime. You can find this in the "edit" section of your control panel for a specific monitor. Do you offer Graphical Reports? Yes, graphical reports are available to our paid users. You may access them from the "My Reports" section of your control panel. Do you send alerts for each check period? No, sorry for any confusion. We do not send an alert each time we check your website if the website is up. We only send an alert if we receive a failed check. This alerts you to the start of an outage. Then we send another alert (up alert) at the end of the outage. How can I add additional alert email contacts? This feature is available with our paid plans only. In your control panel, select "My Monitors" and then "Edit" for the monitor you wish to add contacts for. Add additional email addresses in the "Add. email alert(s)" field separated by commas. How can I add SMS alerts to my account? SMS alerts are available on our paid plans only and there is a .20 fee for each alert sent. Please submit an SMS credit deposit by clicking "Add SMS Credits" link in your account control panel. You can verify that we support your SMS network by sending yourself a test SMS message. Click on "My P ... How can I cancel my account? To cancel your account please send an e-mail to support@siteuptime.com with your request. Please be sure to email from the log-in email address for your account. How can I display my uptime reports publicly? The link for your public reports page is listed in your control panel, under "My Reports" --> "Summary". Each monitor will have a unique public statistics page. You may also show a monitor status page which displays the current uptime status for all your monitors on a single page if you have a p ... How can I downgrade to the free plan? Please log-in to your account and delete the monitors you no longer want to keep. There should be only one left remaining. Then contact support@siteuptime.com with your request. We will cancel any active payment subscriptions and downgrade your account. Please note https monitoring is not curre ... How do I set-up a DNS monitor? In your Control Panel, from the service drop down menu choose dns (53). For the host name enter the name of your dns server. For example enter ns1.mywebhost.com where ns1.mywebhost.com is one of the actual name servers your domain is pointed to. Now you should see two additional fields, domain ... How do I upgrade my account? Within your account control panel there will be a link labeled "Upgrade". Click on this link and you will be presented with a payment/upgrade form where you can select the upgrades or options you wish to add to your account and submit a payment. How do you define a Service Monitor? A service monitor is defined as any device or service you set up to be monitored. For example if you want to monitor http on your web site, that counts as 1 monitor. If you have 3 service monitors available, you could monitor 3 services on 1 web site, i.e. http, smtp, pop3 OR you could monitor h ... How do you determine if a server or website is "up"? Our system checks the server response code from your website or server. If there is no response, our system will verify the failure using an alternate monitoring location and send an alert. By default, if your server responds with a code of "200", "301", "302", or "403" your monitor is consider ... How does email monitoring work? Our email monitoring does not send an email or receive a test email from your mail server. With both our SMTP and POP mail server monitoring basically our monitoring server connects to the specified mail server and does a "handshake" greeting. If the mail server responds then we report it as up ... How far back do you keep monitoring statistics for my account? Detailed statistics for each monitor are kept for 2 months for our free plans and for the life of the account for our paid plans. How is the average response time measured? The Average Response Time (per day for example) is an average of the individual response times measured during that day. So each time we check your web site (or URL) we record the time it takes for the server to respond to our request. This is the first byte response time. Then we average that ... I got an alert that my site was down but when I checked it was up? The most common cause for such an anomaly would be a network type issue. When you check the failure logs you will likely see errors like "cannot connect", "unable to connect", and similar. So we were not even reaching the web server to get a response (like an HTTP error code or similar.) Also th ... What does the green, red and grey icon next to my monitor mean? These icons represent the current status of your monitor. A green icon means your monitor was up on the last check. A red icon means your monitor was down on the last check and a grey icon means your monitor is not active. (Page 1 of 2)     «« |  Prev | 1 | 2 | Next | »»